Log in

Hey Guest, Volund just announced the TEAM DUATHLON CONTEST, that will be a mixed contest, involving ghosting and trackmaking, and also a part of the upcoming FRHD Teams season.

Check it out here if you are interested!
Dismiss Notice

Hey Guest,
If you are interested in ghosting, go check the Ghosting Awards for August 2024

Click here to check the August 2024 Ghosting Awards

Click here to check for information on how to earn FRHD Teams points with the Ghosting Awards

Change Updates Regarding Username/Email Changes (+ more)

Discussion in 'Game changes and Updates' started by Totoca12, May 13, 2022.

Tags:

Page 2 of 3

Calculus Community Developer Staff Member Administrator Ghost Moderator

Awarded Medals

Innominate said: ↑

I might just be dumb but is there anyway to disable email notifications on community alerts?
Click to expand...

https://community.freeriderhd.com/account/preferences :

https://community.freeriderhd.com/account/contact-details :

Calculus, May 14, 2022

#21

TheMemeBiker, Blank_Guy, SuperflyWA and 4 others like this.
Totoca12 Administrator Staff Member Administrator Forum Moderator Ghost Moderator Team Truck Official Author

Awarded Medals

Calculus said: ↑

To add on to this, so long as the user can remember their password, they may change their forums email here (without a moderator):
https://community.freeriderhd.com/account/contact-details
Click to expand...

For sure. Although we can still change emails from players on forums, this is still useful.

Totoca12, May 14, 2022

#22

TheMemeBiker, Blank_Guy, Elibloodthirst and 3 others like this.
Elibloodthirst You're about to miss EVERYTHING VIP Team Helicopter Official Author

Awarded Medals

Totoca12 said: ↑

Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.
Click to expand...

They gonna make me feat mod yet hahav

Elibloodthirst, May 15, 2022

#23

TheMemeBiker, Blank_Guy, robbieraysfan and 6 others like this.
Volund ithring VIP Official Author

Awarded Medals

Thanos_Car said: ↑

It's good to see the devs still acknowledge that this game exists
Click to expand...

not really lol

let's not pretend like kano hasnt even done the barest minimum for this game since they released the mobile app in like 2017. i mean eric logs in, at best, once every 3 months ffs.

truly, this is such a shît change, at this point this game is pretty much entirely run by the community alone and as such the mods should be able to take care of things like this. kano doesnt care for the game at all, they made their money and now that the money has dried up, theyve left it to die. that's fine, theyre a business after all, but you cant have it both ways. totoca, eryp, etc should have this sort of power, it makes no sense why they wont allow it.

dont give them any credit, this is a load of horseshit, and ill be shocked if they respond to emails in any timely fashion.

Volund, May 15, 2022

#24

moinotchubb, ProfessionalGamingX, la5erbeam and 18 others like this.
Thanos_Car Member

Volund said: ↑

not really lol

let's not pretend like kano hasnt even done the barest minimum for this game since they released the mobile app in like 2017. i mean eric logs in, at best, once every 3 months ffs.

truly, this is such a shît change, at this point this game is pretty much entirely run by the community alone and as such the mods should be able to take care of things like this. kano doesnt care for the game at all, they made their money and now that the money has dried up, theyve left it to die. that's fine, theyre a business after all, but you cant have it both ways. totoca, eryp, etc should have this sort of power, it makes no sense why they wont allow it.

dont give them any credit, this is a load of horseshit, and ill be shocked if they respond to emails in any timely fashion.
Click to expand...

Fair point.

Thanos_Car, May 16, 2022

#25
Blank_Guy Forum Legend Team Balloon Official Author

Blank_Guy said: ↑

I emailed them about 55 minutes ago. Hopefully, they respond!
Click to expand...

Update - They haven't responded for 3 days like jeez.

Blank_Guy, May 16, 2022

#26

Volund, ShamatoZ and Totoca12 like this.
Auto_Man_XD Well-Known Member Official Author

Blank_Guy said: ↑

Update - They haven't responded for 3 days like jeez.
Click to expand...

It's already been established that Kano doesn't care about the game ¯\_(ツ)_/¯

Auto_Man_XD, May 16, 2022

#27
Blank_Guy Forum Legend Team Balloon Official Author

Auto_Man_XD said: ↑

It's already been established that Kano doesn't care about the game ¯\_(ツ)_/¯
Click to expand...

Just like Volund said... they won't respond in a timely manner

Blank_Guy, May 16, 2022

#28

Volund likes this.
BREADspenserryall Casual Member Official Author

ey totoca long time no see

BREADspenserryall, May 16, 2022

#29
Eryp foraminifera Staff Member Administrator Forum Moderator Elite Author Team Truck Official Author

Awarded Medals

Blank_Guy said: ↑

Update - They haven't responded for 3 days like jeez.
Click to expand...

the email totoca got all this info from was like 3 months old or something before a response lol
if kano cared theyd let us (the community) run ourselves. i dont know why theyve decided to leave us out to dry, but they have and we can only speculate why

Eryp, May 16, 2022

#30

ProfessionalGamingX, AestheticXBunny, RadiumRC and 10 others like this.
Calculus Community Developer Staff Member Administrator Ghost Moderator

Awarded Medals

Blank_Guy said: ↑

Update - They haven't responded for 3 days like jeez.
Click to expand...

They haven't responded in 4+ years for me. Not once.

Calculus, May 17, 2022

#31

ProfessionalGamingX, Innominate, Blank_Guy and 1 other person like this.
Innominate Well-Known Member Official Author

Eryp said: ↑

the email totoca got all this info from was like 3 months old or something before a response lol
if kano cared theyd let us (the community) run ourselves. i dont know why theyve decided to leave us out to dry, but they have and we can only speculate why
Click to expand...

Maybe they have some fantasy in their heads that they are still in control, respected, and maybe might update it one day. Key word: fantasy

Innominate, May 17, 2022

#32
Innominate Well-Known Member Official Author

Calculus said: ↑

They haven't responded in 4+ years for me. Not once.
Click to expand...

ehehehe I got a reply once. All they said is "we'd like to see the game of freerider hd updated too! We will pass the information onto people that are in charge of it at kano. Thanks for your concerns! We will keep you updated.

note: they never kept me updated, nor did they pass the info on, one might think.

Innominate, May 17, 2022

#33
Tremulant Well-Known Member Team Truck Official Author

Awarded Medals

Innominate said: ↑

ehehehe I got a reply once. All they said is "we'd like to see the game of freerider hd updated too! We will pass the information onto people that are in charge of it at kano. Thanks for your concerns! We will keep you updated.

note: they never kept me updated, nor did they pass the info on, one might think.
Click to expand...

"we'll pass it along to the people in charge"
bro kano has like 12 employees

Tremulant, May 17, 2022

#34

ProfessionalGamingX, Anonyymi, Volund and 4 others like this.
Innominate Well-Known Member Official Author

Tremulant said: ↑

"we'll pass it along to the people in charge"
bro kano has like 12 employees
Click to expand...

23 I think. Could be wrong though

Innominate, May 17, 2022

#35
DiamondMaster2.0 Well-Known Member Official Author

Totoca12 said: ↑

Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.
Click to expand...

SO I could potentially gain access back to my account if I email them?

DiamondMaster2.0, May 24, 2022

#36

Totoca12 likes this.
Totoca12 Administrator Staff Member Administrator Forum Moderator Ghost Moderator Team Truck Official Author

Awarded Medals

DiamondMaster2.0 said: ↑

SO I could potentially gain access back to my account if I email them?
Click to expand...

Technically, yes. Realistically, I don't know, since they don't seem to have responded to the emails people sent them so far. But I'm pretty sure they can give you access back to your account if they want to.

Totoca12, May 24, 2022

#37

Volund and DiamondMaster2.0 like this.
DiamondMaster2.0 Well-Known Member Official Author

Totoca12 said: ↑

Technically, yes. Realistically, I don't know, since they don't seem to have responded to the emails people sent them so far. But I'm pretty sure they can give you access back to your account if they want to.
Click to expand...

Alright!

DiamondMaster2.0, May 24, 2022

#38
DiamondMaster2.0 Well-Known Member Official Author

Totoca12 said: ↑

Technically, yes. Realistically, I don't know, since they don't seem to have responded to the emails people sent them so far. But I'm pretty sure they can give you access back to your account if they want to.
Click to expand...

Even if I signed up with google+

DiamondMaster2.0, May 24, 2022

#39

Totoca12 likes this.
Totoca12 Administrator Staff Member Administrator Forum Moderator Ghost Moderator Team Truck Official Author

Awarded Medals

DiamondMaster2.0 said: ↑

Even if I signed up with google+
Click to expand...

Possibly. I know we couldn't really help with accounts connected to Facebook and Google+ when we could change emails in the game, but I think they might be able to do it (not 100% sure, though).

Totoca12, May 24, 2022

#40

DiamondMaster2.0 likes this.

(You must log in or sign up to reply here.)

Page 2 of 3

Share This Page