Change Updates Regarding Username/Email Changes (+ more)

Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.

 

They can do it for sure, I just don't know of how active they'll be. Let's hope for the best. I guess it's the same about other updates. Not sure, they probably can if they really want, but I'm not sure of how active they'll be on doing that.

Yeah, I guess so. What I got from their email is that I should redirect this kind of questions and questions regarding updates to their support email, so I guess it doesn't hurt to try. If you manage to succeed and want to post about it here, feel free to do it, so we know it's working.

 

Also, if I may add, don't ask for username changes if it isn't for a good reason. It's similar with the email changes, although those usually have good reasons.

 

To add on to this, so long as the user can remember their password, they may change their forums email here (without a moderator):
https://community.freeriderhd.com/account/contact-details