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Change Updates Regarding Username/Email Changes (+ more)

Discussion in 'Game changes and Updates' started by Totoca12, May 13, 2022.

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Totoca12 Administrator Staff Member Administrator Forum Moderator Ghost Moderator Team Truck Official Author

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Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.

Totoca12, May 13, 2022

#1

fenrisulfr, Anikin85, thebugy and 63 others like this.
Auto_Man_XD Well-Known Member Official Author

Finally, a good thing to happen regarding this subject

Auto_Man_XD, May 13, 2022

#2

Natserp, SkiTheBeast, IsaiahRed and 9 others like this.
Innominate Well-Known Member Official Author

Totoca12 said: ↑

Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.
Click to expand...

This is good news, I think. To clarify if we email them they can fix it?

does this imply future updates or is it a one off?

Innominate, May 13, 2022

#3

H0tsh0t, Natserp, SuperflyWA and 5 others like this.
Fluoride Well-Known Member Official Author

Totoca12 said: ↑

Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.
Click to expand...

can I test it out?

Fluoride, May 13, 2022

#4

Natserp, SuperflyWA, AWESOMESIR and 5 others like this.
Totoca12 Administrator Staff Member Administrator Forum Moderator Ghost Moderator Team Truck Official Author

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Innominate said: ↑

This is good news, I think. To clarify if we email them they can fix it?

does this imply future updates or is it a one off?
Click to expand...

They can do it for sure, I just don't know of how active they'll be. Let's hope for the best. I guess it's the same about other updates. Not sure, they probably can if they really want, but I'm not sure of how active they'll be on doing that.

Fluoride said: ↑

can I test it out?
Click to expand...

Yeah, I guess so. What I got from their email is that I should redirect this kind of questions and questions regarding updates to their support email, so I guess it doesn't hurt to try. If you manage to succeed and want to post about it here, feel free to do it, so we know it's working.

Totoca12, May 13, 2022

#5

Natserp, SuperflyWA, dantexpress and 6 others like this.
Innominate Well-Known Member Official Author

Totoca12 said: ↑

They can do it for sure, I just don't know of how active they'll be. Let's hope for the best. I guess it's the same about other updates. Not sure, they probably can if they really want, but I'm not sure of how active they'll be on doing that.

Yeah, I guess so. What I got from their email is that I should redirect this kind of questions and questions regarding updates to their support email, so I guess it doesn't hurt to try. If you manage to succeed and want to post about it here, feel free to do it, so we know it's working.
Click to expand...

Thanks. I reached out to Kano once and they said that they would put me in touch with some of freerider devs and then I heard back once where they said something that sounded suspiciously like an auto generated messenger lol. Well… let’s hope for the best and expect the worst. I’d love to use this email to ask but I fear if I do that they will simply stop responding altogether.

Innominate, May 13, 2022

#6

Natserp, AWESOMESIR, Banan.ers and 3 others like this.
Auto_Man_XD Well-Known Member Official Author

lol

Auto_Man_XD, May 13, 2022

#7

H0tsh0t, Natserp, TheMemeBiker and 6 others like this.
Blank_Guy Forum Legend Team Balloon Official Author

I emailed them about 55 minutes ago. Hopefully, they respond!

Blank_Guy, May 13, 2022

#8

H0tsh0t, Natserp, AWESOMESIR and 2 others like this.
Thanos_Car Member

It's good to see the devs still acknowledge that this game exists

Thanos_Car, May 13, 2022

#9

H0tsh0t, Natserp, Blank_Guy and 5 others like this.
AWESOMESIR Member

what is your signature, oml

AWESOMESIR, May 13, 2022

#10

H0tsh0t, Natserp, Blank_Guy and 3 others like this.
EarthShine Active Member

AWESOMESIR said: ↑

what is your signature, oml
Click to expand...

he may be right with the female list, but the hottest sonic character overall is obviously Eggman

EarthShine, May 13, 2022

#11

H0tsh0t, Natserp, Blank_Guy and 3 others like this.
Fluoride Well-Known Member Official Author

AWESOMESIR said: ↑

what is your signature, oml
Click to expand...

[highly humorous copypasta]

Fluoride, May 13, 2022

#12

H0tsh0t and Natserp like this.
Totoca12 Administrator Staff Member Administrator Forum Moderator Ghost Moderator Team Truck Official Author

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Totoca12 said: ↑

Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.
Click to expand...

Also, if I may add, don't ask for username changes if it isn't for a good reason. It's similar with the email changes, although those usually have good reasons.

Totoca12, May 13, 2022

#13

H0tsh0t, Natserp, Blank_Guy and 6 others like this.
dantexpress Chuggin' Along Elite Author Team Blob Best Trackmaker Of 2023 Official Author

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wait so youre saying i cant change my username to 'RIPrapperjack'? just when i thought this game couldnt get any worse...

dantexpress, May 14, 2022

#14

epicfrog, shmoneydance, H0tsh0t and 14 others like this.
SuperflyWA Active Member Official Author

first you hate your username. Then you start to like it. Then you get tired of it. Then you change it. Then you regret it. Then you quit playing frhd.

SuperflyWA, May 14, 2022

#15

H0tsh0t, Blank_Guy, Cerasium and 1 other person like this.
brappeing Active Member

brappeing, May 14, 2022

#16

H0tsh0t, ProfessionalGamingX, robbieraysfan and 7 others like this.
extremonomia Active Member Official Author

finally i can change my email or username right now, but my email is correct

extremonomia, May 14, 2022

#17

H0tsh0t likes this.
Calculus Community Developer Staff Member Administrator Ghost Moderator

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Totoca12 said: ↑

Hello, guys. What's up? For the past couple of months we received many requests for username changes and email changes both in the game and on forums, but we said that we couldn't do it due to a small update the game had recently. So, to keep it short, there was a glitch where given the right circumstances (regarding a specific way to use the browser and also a series of commands) it was possible to have the profile page for users in the game to not load properly and show the email address from the user, without needing moderator/administrator priviledges to see them. That was a bit concerning, so although it seemed very unlikely that it was a well-known thing or that it had any consequences at all at that time, we decided to report it to Kano and they fixed the issue.

However, by doing that they removed the ability from moderators to change emails and also usernames (not sure about the reason for that second part) in the game. Initially we have been told it might have been a temporary thing, but after 2 months we reached out to them again and we got the word from Kano that moderators won't have the ability to change emails and usernames in the game from now on (at least for now), which we get it, it's probably safer that way in the eyes of the company, since we don't actually work for them.

We do know that this is kind of a huge deal in some aspects, especially the email changes. We received some requests from people locked in their accounts because they put their school emails that no longer exists and things like that, so it's a very unfortunate situation indeed. Kano did say that if we receive any requests related to changes and updates, we should redirect those to this email address:

support@freeriderhd.com

I have been in contact with them for the past year (every once in a while), so I hope they can keep up with the players messaging them from there. We can't make any guarantees, since it's definitely not up to us at all.

As far as I know the other moderating issues such as reports, OA requests, warnings, bans, medals, features, daily tracks and everything else is staying the same as it was, with us mods helping with that, but any issues regarding those username changes and email changes, as well as any plans for future updates, please go check directly with the Support Team at FRHD.

Any other questions, let us know. Please don't spam this thread, though, or we'll have to lock it.

PS: We can still make username changes on forums, but we won't do it to not create inconsistencies.
PS2: Depending on the case, we could do email changes on forums, though. If the access problem only happens on forums.
Click to expand...

To add on to this, so long as the user can remember their password, they may change their forums email here (without a moderator):
https://community.freeriderhd.com/account/contact-details

Calculus, May 14, 2022

#18

Free_Rider_Official, Blank_Guy, SuperflyWA and 5 others like this.
JustAGDFan Well-Known Member Team Balloon Official Author

Me when i saw this

JustAGDFan, May 14, 2022

#19

H0tsh0t, robbieraysfan and SuperflyWA like this.
Innominate Well-Known Member Official Author

I might just be dumb but is there anyway to disable email notifications on community alerts?

Innominate, May 14, 2022

#20

H0tsh0t, SuperflyWA and Sidewalk like this.

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